ASSISTANCE PROGRAMME
The natural gas final consumers assistance program aims to provide information and support in the field of energy, contributing to better management of consumption and associated costs.
1. CONSUMER INFORMATION AND ASSISTANCE:
The existence of a helpline to answer consumer questions and concerns.
2. PREVENTION OF NATURAL GAS SUPPLY SUSPENSION:
Possibility of payment in installments for consumers facing temporary difficulties.
3. PROMOTING ENERGY EFFICIENCY:
A training and advice program for consumers on the efficient use of natural gas and other energy sources.
4. PARTNERSHIPS AND COLLABORATION:
Work with local authorities, non-governmental organizations, and other stakeholders to identify solutions and implement programs for the benefit of end consumers and remote communities.